In the course of using this website, mobile applications or its custom extensions or availing the services vide the online application(s), Silpa Sathi single window agency ("Silpa Sathi") may become privy to personal information of Users including information that is of a confidential nature. Silpa Sathi is strongly committed to protecting the privacy of the Users and confidentiality of the user information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this privacy commitment or in terms of the agreements, if any, with the Users
The User would be required to cooperate with Silpa Sathi in order to ensure the security of the information and it is recommended that the Users necessarily choose their passwords carefully such that no unauthorized access is made by a third party. To make the password complex and difficult for others to guess, the Users should use combination of alphabets, numbers and special characters (like !, @, #, $ etc.). The Users should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it.
Silpa Sathi undertakes not to disclose the information to any person, unless such action is necessary to (a) conform to legal requirements or comply with legal process (b) protect and defend Silpa Sathi's or the concerned departments' rights, interests or property (c) enforce the terms and conditions of the services or act to protect and defend the rights, interests or property of Silpa Sathi and the concerned departments, constituents or of other persons.
Silpa Sathi will limit the collection and use of information only on a need-to-know basis to deliver better service to the Users. Silpa Sathi may use and share the information provided by the Users with concerned departments and third parties for providing services and any service-related activities such as collecting fees for such services, and notifying or contacting the Users regarding any problem with, or the expiration of, such services. In this regard, it may be necessary to disclose the User information to concerned departments and one or more agents of Silpa Sathi and their sub-agents, but such agents and sub-agents will be required to agree to use the information obtained from Silpa Sathi only for these purposes.
It is also expected in good faith that the Users shall not disclose to any other person, in any manner whatsoever, any information of a confidential nature obtained in the course of availing services through the website.
The User authorises Silpa Sathi to exchange, share, part with all information related to the details and transaction history of the Users to the departments / banks / financial institutions / agencies/participation in any telecommunication or electronic clearing network as may be required by law, customary practice, statistical analysis and verification or risk management and shall not hold Silpa Sathi liable for use or disclosure of this information.