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Service Delivery Timelines



Timelines mandated through Right To Public Service Act with reference to Notifications



  Sl. No. Name of the Department Notified Services Designated Officer Notification No. & Date URL
Designation Time Frame
1 Labour Commissionerate,
Labour Dept.
Registration of Establishment of Principal Employer and Amendment of Certificate of Registration under Contract Labour (Regulation of Abolition) Act, 1970 and Rules framed thereunder Assistant Labour Commissioner/ Deputy Labour Commissioner (P)/ Joint Labour Commissioner (P) functioning as Registering Officer under the Act in the respective area 30 Days No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
2 Licensing of Contractors and Amendment thereof under Contract Labour (Regulation and Abolition) Act, 1970 and Rules framed thereunder Assistant Labour Commissioner/ Deputy Labour Commissioner (P)/ Joint Labour Commissioner (P) functioning as Licensing Officer under the Act in the respective area 30 Days No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
3 Renewal of License issued to Contractors under Contract Labour (Regulation and Abolition) Act, 1970 and Rules framed thereunder Real Time No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
4 Registration of Shops and Establishment under the West Bengal Shops & Etablishments Act, 1963 and Rules framed thereunder Real Time No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
5 Renewal of Certificate of registration under the West Bengal Shops & Establishments Act, 1963 and Rules Framed thereunder Real Time No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
6 Change in Certificate of Registration under the West Bengal Shops & Establishments Act, 1963 and Rules framed thereunder Assistant Labour Commissioner Deputy Labour Commissioner (P) Joint Labour Commissioner (P)functioning as Registering Authority under the Act in the respective area 30 Days No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
7 Registration of establishment and amendment of certificate of registration under the Buildings and others Construction workers (Regulation of Employment and conditions of services) Act, 1996 and Rules framed thereunder Assistant Labour Commissioner/ Deputy Labour Commissioner (P)/ Joint Labour Commissioner (P)functioning as Registering Officer under the Act in the respective area 30 Days No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
8 Registration of Establishment of Principal Employer and amendment of certificate of Registration under the Inter- State Migrant Workmen (Regulation of Employment and Condition of Services) Act. 1979 and Rules framed thereunder 30 Days No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
9 Licensing of Contractors and Amendment thereof under the Inter-State Migrant workmen (Regulation of Employment and condition of services) Act. 1979 ana Rules framed thereunder Assistant Labour Commissioner/ Deputy Labour Commissioner (P)/ Joint Labour Commissioner (P)functioning as Licensing Officer under the Act in the respective area 30 Days No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
10 Renewal of Licences under the Inter-State Migrant workmen (Regulation of Employment and condition of services) Act. 1979 and Rules framed thereunder Assistant Labour Commissioner/ Deputy Labour Commissioner (P), Joint Labour Commissioner (P)functioning as Licensing Officer under the Act in the respective area Real Time No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
11 Registration of the Motor Transport undertakings and Amendment and Renewal of Certificate of Registration under the Motor Transpor and Workers Act. 1961 and Rules framed thereunder Assistant Labour Commissioner/ Deputy Labour Commissioner (P)/ Joint Labour Commissioner (P)working in the functional capacity of Assistant Labour Commissioner 30 Days No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
12 Licensing of Industrial Premises and Renewal of Licenses under the Beedi and Cigar Workers(Conditions of Employment) Act. 1966 and Rules thereunder Assistant Labour Commissioner/ Deputy Labour Commissioner (P)/ Joint Labour Commissioner (P) working in the functional capacity of Assistant Labour Commissioner 60 Days No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
13 Issuance of Registration Certificate as per the Trade Unions Act. 1926 to the applicant Trade Unions Registrar of Trade Union 42 Days No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
14 Directorate of Boilers, Labour Dept. Issuance of provisional order of Boiler under Form V / Economiser under Form X (Registration and Renewal) Assistant Director of Boilers Deputy Director of Boilers as applicable. 15 Days after satisfactory inspection No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
15 Issuance of Final Certificate of Boiler under Form VI / Economiser under Form XI (Registration and Renewal) 6 months after satisfactory inspection No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
16 Examination of Boiler/ Economiser under Registration. Assistant Director of Boilers /Deputy Director of Boilers as applicable 30 Days from the date of receipt of the application for Registration No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
17 Inspection of Boiler/Economiser for renewal of certificates Assistant Director of Boilers/Deputy Director of Boilers as applicable 15 Days from the date of receipt of the application No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
18 Issuance of Certificates of Boilers Economiser their components, etc. during manufacturing Assistant Director of Boilers/Dy.Director of Boilers as applicable 30 Days after submission of complete authentic documents and fees No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
19 Examination and approval of Drawings 45 Days after submission of complete authentic drawings, documents and fees. No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
20 Change of Ownership of Boilers/ Economiser 60 Days after submission of complete authentic documents and fees No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
21 Approval of Repairer/Erector /Manufacturer of Boiler and Pipe Line and Renewal thereof /Endorsement of Repairer/Erector of Boiler and Pipe Line 30 Days after submission of complete authentic documents and fees No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
22 Registration of Steam and Feed Pipe Lines 30 Days after submission of complete authentic documents and fees No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
23 Testing of Materials at Testing Laboratory Inspecting Officer/Superintendent of Testing Laboratory 7 Days after completion of testing No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
24 Issuance of Erection Certificate of Boilers/Economiser 30 Days after completion of hydraulic test of Boilers/Economiser 7 Days after completion of testing No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
25 Directorate of Factories, Labour Dept. Approval of Factory Plan Inspectors of Factories, West Bengal 50 Days No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
26 Registration and Grant of License under the Factories Act.1948 65 Days No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
27 Renewal of Factories (Auto Renewal) Real Time Real Time No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
28 Amendment Transfer of License under the Factories Act,1948 and Rules framed thereunder Inspectors of Factories, West Bengal 90 Days No.-Labr/194/Gen(RTI/RTPS)
G/3A-20/2014
Dt. the 1st Dec., 2020,
Kolkata
212 29 IC&E Incentives under Industrial/Sectoral Policy
West Bengal State Support for Industries Scheme 2013
       
212 30 Micro Small and Medium Enterprise and Textiles Incentives under MSME Policy/ Textile Policy General Manager/ Officer in –Charge, District Industries Center
Dy. Director of MSME (Ancillary)
Officer –in Char, Sub-DIC, Siliguri
Approval 60days
Sanctioned 20 Days
Disbursement 20days  
No.4157-IC&E/III/15S-09/17 Dated 22/08/2017 wbmsme.gov.in
212 31 Tourism West Bengal Incentive Scheme 2015 for tourism unit Managing Director of WBTDC for EC
Dy. Secretary Dept. of Tourism for Sanction
Managing Director of WBTDC for  Disbursal  
Eligibility Certificate 60Days
Sanction 30days
Disbursement 30days
No.1533-TW/IT-58/2016
29-08-2016
 
207 32 Water Water Connection (Surface Water)   Biplab Mukherjee (Deputy Secretary Works) & Raj Kumar Sharma (Executive Engineer)      
Water Connection (Ground Water)   Dipak Bakshi (Senior Geoglogist)      
202 33 Environment Renewal of Consent to Operate (under Water Act & Air Act)     No.: 107-EN/A-02/2013(Pt.-I) dated Kolkata the 15th January, 2016
Renewal of Consent to Operate for Green category of small scale industry except industries located within Calcutta Leather Complex GM of DICs of MSME & Textile Dept., GoWB and Officer in charge of the Sub DICs of Siliguri, Durgapur &Haldia 15 days
Renewal of Consent to Operate for Green (Medium Scale), Orange & Red (all Small & Medium scale industries other than EC attracting industries), DG set, Health care units (upto 50 beds) In charge Regional office, WBPCB Red-60 days
Orange – 30 days
Green-15 days
Renewal of Consent to Operate of all large scale industries including EC attracting industries. In charge Regional office, WBPCB Red-60 days
Orange – 30 days
Green-15 days
Renewal of Consent to Operate for Common Effluent Treatment Plant (CETP) and Health care units (above 50 beds & not more than 200 beds) In charge Regional office, WBPCB Red-60 days
Orange – 30 days
Green-15 days
193 34 'Authorization under Hazardous Waste Rules’     No.: 107-EN/A-02/2013(Pt.-I) dated Kolkata the 15th January, 2016
192 35 Consent to Operate for all EC attracting industries and all large scale industries In charge Regional office, WBPCB            Red-60 days
Orange – 30 days
Green-15 days
No.: 107-EN/A-02/2013(Pt.-I) dated Kolkata the 15th January, 2016
Consent to Operate for Common Effluent Treatment Plant (CETP) and Health care units (above 50 beds & not more than 200 beds) In charge Regional office, WBPCB Red-60 days
Orange – 30 days
Green-15 days
Consent to Operate for Health care units (more than 200 beds) Senior Environmental Engineer, Waste Management Cell, WBPCB Red-60 days
Consent to Operate for Brick Fields District Land & Land Reform Officer of respective districts Orange- 30 days
Consent to Operate for stone quarries and stone crushing industries Block Development Officer (BDO) & Sub Divisional Officer (SDO) of the district Red- 60 days
Consent to Operate for Auto Liquefied Petroleum Gas (LPG) dispensing units In-charge, Environment Impact Management Cell, WBPCB Orange – 30 days
Green-15 days
191 36 'Consent to establish (under Water Act & Air Act)     No.: 107-EN/A-02/2013(Pt.-I) dated Kolkata the 15th January, 2016
Consent to Establish for Green category of small scale industry except industries located within Calcutta Leather Complex GM of DICs of MSME & Textile Dept., GoWB and Officer in charge of the Sub DICs of Siliguri, Durgapur &Haldia 15 days
Consent to Establish for Orange category of small scale industry except industries located within Calcutta Leather Complex GM of DICs of MSME & Textile Dept., GoWB and Officer in charge of the Sub DICs of Siliguri, Durgapur &Haldia 30 days
  37 Consent to Establish for Green & Orange (Medium scale) & Red (Small & Medium scale) [other than Environmental Clearance (EC) attracting industries], DG (Diesel Generator) Set, Health care units (upto 50 beds) GM of DICs of MSME & Textile Dept., GoWB and Officer in charge of the Sub DICs of Siliguri, Durgapur &Haldia Red-60 days
Orange – 30 days
Green-15 days
No.: 107-EN/A-02/2013(Pt.-I) dated Kolkata the 15th January, 2016
Consent to Establish for all Large scale (Red/Orange/Green) industries [other than Environmental Clearance (EC) attracting industries], Health care units (above 50 beds & not more than 200 beds) In charge Circle office, WBPCB Red-60 days
Orange – 30 days
Green-15 days
Consent to Establish for Health care units (more than 200 beds) Senior Environmental Engineer, Waste Management Cell, WBPCB Red-60 days
Consent to Establish for industries/ projects attracting Environment Impact Assessment (EIA) Notification and its amendments. In Charge, EIM Cell, WBPCB Red-60 days
Orange – 30 days
Consent to Establish for Brick Fields District Land & Land Reform Officer of respective districts Orange- 30 days
Consent to Establish for stone quarries and stone crushing industries Block Development Officer (BDO) & Sub Divisional Officer (SDO) of the district Red- 60 days
Consent to Establish for Auto Liquefied Petroleum Gas (LPG) dispensing units In-charge, Environment Impact Management Cell, WBPCB Orange – 30 days
Green-15 days
190 38 Consumer Affairs Registration under weights and measures, 1998     Will be updated shortly   Will be updated shortly Will be updated shortly Will be updated shortly
201 39 Fire & Emergency Services  Fire Safety Recommendation Director General, West Bengal Fire & Emergency Services
or
Divisional Fire Officer of Concerned District
  60Days No.1450/FES/N/2E-131/2013 Dated 20/07/2017 wbfes.gov.in
40 Fire Safety Certificate Director General, West Bengal Fire & Emergency Services
or
Divisional Fire Officer of Concerned District
60Days No.1450/FES/N/2E-131/2013 Dated 20/07/2017 wbfes.gov.in
41 Renewal of Fire Safety Certificate Director General, West Bengal Fire & Emergency Services
or
Divisional Fire Officer of Concerned District
60 Days No.1450/FES/N/2E-131/2013 Dated 20/07/2017 wbfes.gov.in
199 42 Land Availability & Allotment  Change of land use BL&LRO/ SDL&LRO/DL&LRO 30 Days No. 3932-LP/5M-27/13 Dated 30/12/2016
206 43 Power & NES Electricity Connection    Will be updated shortly   Will be updated shortly Will be updated shortly Will be updated shortly
200 44 WBIDCL Approval of Building Plan Concerned official of WBIDC Building plan Sanctioned 30days
Plinth Inspection 7days
Occupancy certificate 8days 
172-CI/O/ADN/GEN-MIS/01/15(P-II)
Dated 25th August, 2017